Return Policy

Last Updated: September 27th, 2026

At Roll Pretty we want you to love your jewelry. Every piece is made to order and inspected before it ships, but if something arrives wrong, we'll make it right.

What we accept returns for

We offer a free replacement or store credit if your item arrives:

Damaged in transit
With a manufacturing defect
Incorrect (you received the wrong item from what you ordered)

What we can't accept returns for

Because each piece is made to order, we're unable to accept returns or offer refunds for:

A change of mind (buyer's remorse)
Ordering the wrong size or style
An item not matching personal expectations (color, look in person, etc.)
General dissatisfaction that isn't quality-related
Incorrect or incomplete shipping address provided at checkout

How to start a claim

If your item arrived damaged, defective, or incorrect, contact us within 10 days from delivery.

Step 1: Take a clear photo. Photograph the issue in good lighting, showing:

The damage or defect clearly
The item in its packaging, if possible
Any packaging damage

Step 2: Email us. Send your photos to info@rollpretty.com and include:

Your order number
A description of the issue
The photo(s)

Step 3: We'll resolve it. Our team will reply within 2 business days. Once your claim is approved, you'll choose:

A replacement shipped to you at no cost, or
Refund to your payment method

Approved replacements typically ship within 1–3 business days of approval.

Exchanges & size changes

We don't offer exchanges for the wrong size, different style, or color preference. If you ordered the wrong size, please place a new order for the correct item.

Wrong or damaged item - what happens next

Send us a photo and your order number, and we'll arrange a replacement shipped directly to you or to your address on file. We'll keep you updated with tracking once it's on the way.